Issue resolution: fixing your issues quickly and robustly

Issue resolution: fixing your issues quickly and robustly
10 March 2020

Issue resolution: fixing your issues quickly and robustly

A blog by Carl Pisani, Manager Mechanical Development and Systems Engineering

OEMs working across transport sectors can face costs in the millions or even billions due to delayed product launches, halting production lines and honouring warranties for end customers. It is estimated that for European passenger car manufacturers, stopping a production line can cost £24,000 - £45,000 per minute, while honouring vehicle warranties currently costs, on average $500 per vehicle sold. Dealing with issues places a huge burden on already overstretched product development teams who will be working at full capacity to bring new products to market on time and to cost, without compromising on safety or quality.

OEMs therefore need to be able to minimise warranty costs, prevent delays to product launches, and reduce slippage in new product introduction projects while benefiting from the positive impact that successful, effective and timely issue resolution has for end- customers in terms of positive brand reputation for reliability and high consumer satisfaction ratings.

Over the past 50 years Ricardo has been resolving issues for many of the world’s major OEMs.

Ricardo's unique capability in issue resolution

Ricardo offers a flexible, collaborative, on-demand, full service providing whatever the customer wants: from on-demand drawdown for specific discrete tasks, through to full service/ownership of the whole warranty chain.

Our dedicated technical specialists can draw on cross- functional capability teams to solve complex problems.

Our experts are independent and offer evidence-based solutions through in-depth test and analysis, identifying root causes and validation solutions.

Our range of services

  1. Rapid response specific issue resolution

    We can provide rapid response to high cost critical issues to contain warranty costs or protect launch timing.

  2. Complete warranty management

    Ricardo can manage complete warranty responsibility for specific engine families/vehicles/product ranges with an end-to-end service.

    We can also provide emergency support by a technical specialist deployed at the customer site - a rapid response to determine the cause of high cost critical issues, reducing costs and maintaining product launch timing.

Our expertise

We have expertise in a wide variety of technical areas:

  • Mechanical systems
  • Energy storage
  • Performance and emissions compliance
  • Electrical and electronic systems
  • Calibration and control
  • Noise, vibration and harshness
  • Industrial

Our brand promise to our customers

The advantage of working with us is how quickly we can narrow the problem down to the actual root cause. We use our industry-leading experience and expertise to de-risk and shorten the process based on our knowledge of how issues have been solved in the past.

For our customers, the benefit of the Ricardo approach is that our independent experts fix issues robustly and quickly, with full traceability and transparency. This enables them to minimise their warranty costs, and reduce delays to product launches, potential cessation of the production line, and the burden on their product development teams.

For more information about how we can help you with issue resolution, please contact me: issue-resolution@ricardo.com